FAQ

- Can I check my order status?
You are able to track your order. You can find the tracking number in your shipment update email. It may take up to 48 hours before the package is checked into the carrier's tracking system. Please note that you can also track your order via the tracking system of your local post office. Just copy the tracking code (looks like this: RX000000000DE).

- Will my package be delivered to my house or to the post office for me to pick it up?
Your package will arrive at your house. There may be exceptions that door-to-door delivery service is not provided in particular cities / areas / countries, though this is rare.

- When will you ship my order?
Orders placed using our standard shipping will be processed within 3 business days.

Please allow extra time for your order to be processed during public holidays and busy periods. Customs and Postal Service may also require extra time to work on the processing/delivery during peak season or before major festivals (e.g., Valentine’s Day). For details on public holidays in the destination country, please refer to the local government website. Please also note that delays may occur as a result of pending payment authorizations.

Still not getting your answers? Email us anytime at support@bisubisu.com. You can even contact us on Facebook.