Delivery and Shipping
DELIVERY LOCATIONS
Bisu ships worldwide. Our products are handmade and shipped from Bisu's facility in Vietnam
DELIVERY RATES & TIMES
Standard and Expedited Delivery
For standard shipping, orders will be delivered by the national postal service of the destination country. For expedited shipping, orders will be shipped using FedEx delivery services.
Delivery times vary depending on what country you are ordering from. Deliveries are made in cooperation with the postal services and their partners in other countries around the world.
- Standard Shipping ($4.95): approx. 10–25 business days
- FedEx Priority Shipping ($19.50) : approx. 5–8 business days
- For orders over $39.99: FedEx Priority shipping $4.95
- For orders over $100: free FedEx Priority ($0.00)
Delivery time is not guaranteed for Standard Shipping and thus we suggest Expedited (FedEx) Shipping if there is a date that you would like to meet. The above are estimated times required by the postal service and does not include the processing time of the Customs in the destination country. In some cases, the local Customs office of your country may require additional documents and time to have your package cleared, and this may also cause further delay in the delivery.
HOLIDAYS
During national holidays, there might be small delays with your order processing and shipping.
List of Vietnamese national holidays 2019:
| January 1st | New Years |
| February 4th – February 8th | Lunar New Years |
| April 15th | Hung Vuong King |
| April 30th | Reunification Day |
| May 1st | International Worker's Day |
| September 2nd | National Day |
| December 31st | New Years Eve |
FAQ
- Can I check my order status?
You are able to track your order. You can find the tracking number in your shipment update email. It may take up to 48 hours before the package is checked into the carrier's tracking system. Please note that you can also track your order via the tracking system of your local post office. Just copy the tracking code (looks like this: RX000000000DE).
- Will my package be delivered to my house or to the post office for me to pick it up?
Your package will arrive at your house. There may be exceptions that door-to-door delivery service is not provided in particular cities / areas / countries, though this is rare.
- When will you ship my order?
Orders placed using our standard shipping will be processed within 3 business days.
Please allow extra time for your order to be processed during public holidays and busy periods. Customs and Postal Service may also require extra time to work on the processing/delivery during peak season or before major festivals (e.g., Valentine’s Day). For details on public holidays in the destination country, please refer to the local government website. Please also note that delays may occur as a result of pending payment authorizations.
Still not getting your answers? Email us anytime at support@bisubisu.com. You can even contact us on Facebook.