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Delivery and Shipping

DELIVERY LOCATIONS

Bisu ships worldwide. Our products are handmade and shipped from Bisu's facility in Vietnam

DELIVERY RATES & TIMES

Standard and Expedited Delivery

For standard shipping, orders will be delivered by the national postal service of the destination country.

For expedited shipping, orders will be shipped using FedEx delivery services. Shipping fees and the service provider will be shown upon checkout.

Delivery times vary depending on what country you are ordering from. Deliveries are made in cooperation with the postal services and their partners in other countries around the world. 

     Standard Shipping: approx. 10-25 business days
    For orders over $70 we offer complimentary delivery with standard shipping.
     FedEx Shipping: approx. 5 - 8 business days
      For orders over $100 we offer free Upgrade to FedEx Priority.
Delivery time is not guaranteed for Standard Shipping and thus we would suggest Expedited (FedEx) Shipping if there is a date that you would like to meet. The above are estimated time required by the postal service and does not include the processing time of the Customs in the destination country. In some cases the local Customs office of your country may require additional documents and time to have your package cleared, and this may also cause further delay on the delivery.
You are able to track your order. You can find the tracking number in your shipment update email. It may take up to 48 hours before the package is checked into the carrier's tracking system. Please note that you can also track your order via the tracking system of your local post office. Just copy the tracking code (looks like this: RX000000000DE).
- Will my package be delivered to my house or to the post office for me to pick it up?
Your package will arrive at your house. There may be exceptions that door-to-door delivery service is not provided in particular cities / areas / countries, though this is rare.     
Orders placed using our standard shipping will be processed within 3 business days.

Please allow extra time for your order to be processed during public holidays and busy periods. Customs and Postal Service may also require extra time to work on the processing / delivery during peak season or before major festivals (e.g., Valentine’s Day). For details on public holidays in the destination country, please refer to the local government website. Please also note that delays may occur as a result of pending payment authorizations.
Still not getting your answers? Email us anytime at support@bisubisu.com. You can even contact us on Facebook.

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